During the 1980s, Britain’s monopoly gas, water, electricity and telecommunications industries were privatised and regulated. Since then, the utility industries have been on a 30-year journey, which in many ways has been a risky experiment with the critical infrastructure of the nation. The different sectors have been liberalised to a greater or lesser extent, with telecommunications the one market to have embraced competition throughout the supply chain. A lot has been learnt:
Let us hope that the collective memory of UK plc is good. As the water sector journey moves on there are many areas in which we can learn from the experiences of the telecommunications industry.
Andrew Keevil assists technology companies with strategy and marketing, specialising in new proposition development.